The fifteen-second offer

Step 1

An offer arrives as a full-screen takeover, with sound and vibration, and it will wake a sleeping phone to do it.

Step 2

The card carries the fare, how far away the pickup is, the vehicle category the passenger asked for, how they have chosen to pay, and the pickup and drop-off. Badges tell you when it is a booking made by one person for another, a package with its size, or a hire that matched your directional filter.

Step 3

A ring counts down from fifteen seconds, and the last five pulse red.

If it is your second trip of the day, a line on the card tells you the daily fee will come out of your wallet the moment you accept.

Step 4

Accept takes the hire and opens the trip screen. Occasionally you will be told the offer was taken instead — two taps can land at once and only one can win, and the app says so plainly rather than half-assigning you.

Step 5

Reject passes the hire to the next eligible driver immediately. Letting the fifteen seconds run out does the same thing a moment later.

Step 6

A missed or rejected offer carries no penalty — not the first, and no published rule attaches a fine, a suspension or a cooling-off period to any of them. What a run of declines does change is your acceptance rate, shown to you on your own level screen. Nothing states where that number starts to matter, so this guide does not guess.

Step 7

Rides booked in advance reach you through the job board: every scheduled ride within thirty kilometres, open to drivers at level 2 and above. You post intent on the ones you want. You cannot accept from the board itself.

Step 8

Thirty minutes before the ride it is offered to the closest driver who posted intent, on this same fifteen-second screen — and where two are equally close, the higher level is rung first. That is where it is accepted, and where it can still be turned down.