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MageRide

How to use MageRide

Step-by-step guides for passengers and drivers, from installing the app to getting paid.

Passenger guide

16 chapters

  1. Chapter 1Install MageRide and sign inThe first few minutes: choosing the language you want to read, proving your phone number with a code, and adding your name. There is no password to invent and no email address to give.6 steps
  2. Chapter 2The permissions MageRide asks forThe passenger app asks for one thing: your location, and only while you are using it. This chapter is what that permission does, what it does not do, and how to change your mind afterwards.7 steps
  3. Chapter 3Reading the live mapThe map is the home screen, and nearly everything on it is a colour with a meaning: ten vehicle types with a colour each, a grey marker for a private vehicle, and three mode badges that are a different set of colours again.8 steps
  4. Chapter 4Tracking a bus or a trainPublic buses and trains are Mode A: free to watch, with nothing to book and nothing to pay. There are two ways to find one — tap it on the map, or say where you are going and let MageRide list the routes that get you there.6 steps
  5. Chapter 5Following a private vehicleA school van, a staff bus, a vehicle a family shares. Mode B is a vehicle you can follow only because its owner has let you in, and this chapter is how you ask.8 steps
  6. Chapter 6Paying for a vehicle you followSome private vehicles are free to follow and some carry a monthly charge. Which one it is, what it costs and when it falls due are set by the operator rather than by MageRide — and the money goes to them, not to us.8 steps
  7. Chapter 7Booking a rideOn-demand rides are Mode C: a motorbike, three-wheeler, car or van that comes to you now. This chapter is about saying where you are going. The next one is about choosing what turns up, and what it costs.8 steps
  8. Chapter 8Choosing a vehicle, and the fareOnce MageRide knows where you are going it shows what can take you there and what each one costs, before you book anything. This chapter is what that number is made of.8 steps
  9. Chapter 9Waiting for a driverBetween tapping Book Now and a driver’s face appearing on your screen, MageRide is doing something quite specific. It is worth two minutes of your attention, because it explains what you can and cannot expect while you stand there.9 steps
  10. Chapter 10During the rideFrom the moment a driver accepts until you step out, one screen carries everything: where the car is, who is driving it, how to reach them, and how to raise an alarm.8 steps
  11. Chapter 11Paying for the rideCash, your MageRide balance, or the driver’s own bank QR code. None of the three costs more than the others, and all of the money goes to the driver.8 steps
  12. Chapter 12Sending a packageA parcel travels the same way a person does — the same drivers, the same dispatch, the same fares. What is different is that two other people are involved: whoever hands it over and whoever receives it.8 steps
  13. Chapter 13Booking for someone elseYou can book a ride for your mother, a colleague or a guest who has never heard of MageRide. They do not need the app, an account, or a phone that can run either.8 steps
  14. Chapter 14Booking a ride for laterA scheduled ride is for the six in the morning airport run, the hospital appointment, the thing you do not want to be arranging while it is happening.9 steps
  15. Chapter 15Saved places, ratings and your tripsThe parts of MageRide that build up over time — the addresses you stop typing, the ratings you leave, and the record of everywhere you have been.9 steps
  16. Chapter 16Settings, help, and your dataWhere to change what MageRide knows about you, where to get a person to look at a problem, and what you can require MageRide to do with your information.8 steps

Driver guide

18 chapters

  1. Chapter 1Setting up the driver appLanguage, city, your phone number, and the profile every passenger sees. It takes a few minutes and your driving licence in your hand, and it does not need you to have a vehicle registered yet.7 steps
  2. Chapter 2Registering your vehicleFour steps, saved one at a time, for a standby vehicle you own. What the plus button does, what Resume does, and why a bus does not go through here at all.8 steps
  3. Chapter 3Photographing your documentsEvery camera slot in the app opens the same scanner, and it has one control worth learning properly. A clear photograph is the difference between a vehicle approved in minutes and one waiting on a person.7 steps
  4. Chapter 4Getting approvedWhat the app clears on its own, what goes to a person, and what you can do while you wait. Four verdicts on one screen.7 steps
  5. Chapter 5Permissions and driving in the backgroundFour things the driver app asks for, what each one actually buys you, and when your position is being published.6 steps
  6. Chapter 6Your dashboardThe driver app has two home screens, and which one you get follows the vehicle you have selected. Standby drivers get a map and a toggle; bus and private-vehicle drivers get two buttons.7 steps
  7. Chapter 7Going on standbyOne toggle — and everything worth knowing about it is a condition. When it is grey, what the first trip of the day costs, and why an offer can pass you by without a sound.7 steps
  8. Chapter 8The fifteen-second offerA ride offer takes over the screen with a countdown ring on it. What is on the card, what happens when you accept — and what it actually costs you to let one go.8 steps
  9. Chapter 9Running a tripFrom accepting to ending: navigating to the pickup, the code that starts the trip, calling the passenger, and what happens when you tap End.8 steps
  10. Chapter 10Driving towards homeDirectional travel narrows the hires you are offered to the ones going your way. It is worth understanding before you use it, because it is limited, it expires, and switching it off early still spends one of the day’s turns.8 steps
  11. Chapter 11Delivering a packageA parcel arrives as an ordinary offer with a package badge on it, and then runs as three sheets and two codes: review and start, collect, deliver.8 steps
  12. Chapter 12Your walletThe wallet is not where your fares land — it is money you put in, that the daily platform fee comes out of. Three ways to top it up, all inside the app.8 steps
  13. Chapter 13The daily platform feeMageRide takes no commission. Passengers pay their fares directly to you, and the platform charges a flat fee for the day — never for the trip. Your first trip of every day is free.8 steps
  14. Chapter 14Getting paidWhere the money for a trip actually goes — into your hand, into your own bank account, or into your MageRide wallet — and what happens to it after that.8 steps
  15. Chapter 15Bulk credit, and passing it onBuying credit in bulk costs less than its face value, and any driver can send credit to any other driver. There is no reseller account, no code, and no commission.8 steps
  16. Chapter 16Driving a bus or a private vehicleJourneys instead of hires, no daily fee, and what changes once a GPS device is fitted — including the parts you no longer have to do yourself.8 steps
  17. Chapter 17Ratings and your driver levelHow the star ratings become points, what a level is worth, and the two things — only two — that take a level away.8 steps
  18. Chapter 18Safety, help and updatesThe emergency contact to set before you need it, what SOS actually does, how to raise a ticket, and why the app sometimes insists on updating.8 steps

Fleet owner guide

6 chapters

  1. Chapter 1Registering your organisationSigning up for the fleet portal, submitting your organisation’s KYC, and the approval you have to wait for before anything else in this guide will work.8 steps
  2. Chapter 2KYC, and the bank and payout profileWhere the money from Mode B subscribers actually lands, the two files the portal asks you to upload, and the one verification that has to pass before you can charge anybody.7 steps
  3. Chapter 3Adding vehicles — one at a time, and in bulkPutting vehicles into your fleet, the setting a private vehicle needs before anyone can subscribe to it, and what a bulk upload does and does not finish.8 steps
  4. Chapter 4Vehicle documents, and what gates approvalThe four documents a vehicle needs, which of them apply to which kind of vehicle, and why a vehicle can sit at Pending with everything else filled in.7 steps
  5. Chapter 5Assigning drivers, and binding trackersThe two ways a fleet vehicle reports where it is, how an assignment looks from the driver’s side, and which of your team members can do any of it.7 steps
  6. Chapter 6Billing — a monthly charge per private vehicleWhat your fleet pays MageRide and what it does not, how to keep the fleet wallet funded, and why the money your subscribers pay you never appears on this invoice.7 steps