Settings, help, and your data

Step 1

The menu reaches four places: private vehicles you follow, the ones you subscribe to, your saved addresses, and your profile and settings.

Step 2

Profile and settings is where the app-wide choices live: your language, your notifications, your saved addresses, the way you usually pay, and the way through to help. Changing the language changes the whole app at once, and you can change it as often as you like.

Step 3

Edit profile, a separate screen, is for the things that are about you rather than about the app — your name, your photo, and your emergency contacts. That is where you set the contact the emergency button in chapter 10 texts, and it is worth doing before you need it.

Step 4

You can block a driver. A blocked driver disappears from your map and can never be sent to you again.

Step 5

Help and support opens on a list of common questions, which answers most things without anybody being involved.

Step 6

If it does not, raise a ticket. Describe the problem, attach the trip it is about from a list of your past trips, and add a screenshot if it helps. You can follow the ticket until it is answered.

Step 7

From the same screen you can ask for a copy of everything MageRide holds about you, and you can ask for your account and personal information to be erased.

Both are rights under Sri Lanka’s personal data protection law, not favours. You do not have to give a reason for either.

Step 8

Our data page sets out what MageRide collects and how these requests are handled.