Sending a package

Step 1

On the booking screen, switch from Person to Package.

Step 2

Pick a size. Small is up to about five kilos and fits a backpack or a motorbike box; medium is up to about twenty and wants a three-wheeler or a car boot; large is over twenty and needs a van or a truck. The hint under each size tells you which vehicles can take it.

Step 3

Describe what is inside, then add the recipient’s name and phone number, and set both ends of the journey — pickup and drop-off.

Either end can be typed, dropped as a pin, or pasted from a Google Maps link. For the drop-off you can also ask the recipient to share it themselves.

Step 4

Choose how it is paid for. Cash, your MageRide balance and the driver’s QR all work as they do for a ride. Packages add one more: cash on delivery, where the person receiving it pays the driver at the door.

Step 5

Once a driver is on the way you get a four-digit pickup code. Give it to them when they collect the parcel — they cannot mark it collected without it.

Step 6

The recipient is told the moment it is collected. If they have MageRide they get a notification; if they do not, they get a text with a link that opens a plain tracking page in their browser. Either one shows the map and their own four-digit delivery code.

Step 7

Both of you watch the same four stages: pickup pending, picked up, in transit, delivered. The driver enters the delivery code at the door to finish it.

Step 8

If nobody is there to receive it, the driver can complete the delivery with a photograph of where the parcel was left instead of a code.